• Upon arrival, proceed to the main terminal, baggage claim area (Level 5).
• Go to the baggage claim carousel for your airline and get your luggage, then proceed to the pick up location.
• Once you have your luggage, exit the terminal through doors 506 or 510 in Terminal West, or doors 507 or 511 in Terminal East. Locate the Limo Dispatcher Booth and inform one of the ground transportation attendants (in an orange vest) that you are to be picked up by 1st Avenue Town car & Limousine. They will call the Holding Lot, which is the staging area for limousines. Your driver will be informed to come and pick you up.
• The Ground Transportation attendant will tell you where to go to find your vehicle and driver.

To check in inside the Terminal:

• Upon arrival proceed to the main terminal, baggage claim area (Level 5) to pick up your luggage.
• After you have gathered all of your luggage, go to the Ground Transportation Information Counter in the main terminal (Level 5). It is to the RIGHT of the Hertz Rental Car desk, just beyond the fountain.
• Tell Ground Transportation that you are to be picked up by 1st Avenue Towncar & Limousine. They will call the Holding Lot, which is the staging area for limousines. Your driver will be informed to come and pick you up.
• The Ground Transportation clerk will tell you where to go to find your vehicle and driver.

FOR ARRIVALS AFTER 11:30 PM: Please call our customer service upon arrival and they will direct you to your pick up location. If one of our reservationists does not answer, listen carefully to the recorded message for your personal arrival instructions.