All policies are subject to the discretion of 1st Avenue Towncar &
Travelers Assistance is available for an additional fee. This
means that the passenger or group may be met at their gate or at
the baggage claim and be walked to their car and driver. Please
ask a customer service representative for more information and
We feature flat rates for point to point transfers as a result of
the opportunity to book trips back to back, either arriving, or
departing from the airport.
All of our vehicles are maintained to the highest standard of
cleanliness and safety. No smoking is allowed at any time inside
Passengers need to have cell phones ON upon arrival. 1st Avenue is
not responsible if the passenger is unreachable after arrival.
Airport arrivals have 45 minutes wait time to pick up luggage.
Should luggage be lost, another delay occur etc. call customer
service at 303 902 0000 or 888 835 4667 immediately. Should any
passenger need more than 45 minutes to pick up luggage, please
account for that at the time of booking your reservation to avoid
any additional charges. 1st Avenue is not responsible for delays
resulting in a no show. After 45 minutes wait time, if contact has
not been made, reservation will be considered a no show.
For missed flights or delays, please call customer service at 303
902 0000 or 888 835 4667 immediately to reschedule accordingly.
Should a delay occur in-flight or after take-off, we do check the
arrival times and accommodate you accordingly to the best of our
ability. Should we be notified in an unreasonable amount of time
prior to the reservation, (such as the time of scheduled pick up),
it will be considered a no show. Please be certain all flight,
contact and reservation information provided to us is accurate, we
are not responsible if the arrival/departure information provided
to us is incorrect or not provided to us at all.
Should there be any changes to your reservation information such
as flight number, arrival time etc. it is your responsibility to
notify us. Any changes to your reservation MUST be made through
customer service. Drivers are NOT AUTHORIZED to make any changes
to clients reservations under any circumstances, nor apply or
discount charges, or accept any payment other than additional
Overtime pay will apply after prearranged time described on the
All stops must be pre arranged through customer service and will
incur additional fees. Last minute stops are still required to be
arranged through customer service. (Please view policies regarding
Information Changes) Charges for stops vary depending on the
length and location of the stop. Stops not in route of the
originally scheduled transfer require a higher fee. This includes
picking up additional passengers at other locations. Please speak
to a customer service representative to pre arrange any stops you
may be aware of prior to pick up, for a discounted rate of these
You may also want to consider our hourly transfer rates should you
have multiple stops, as they may be better suited to your personal
WEATHER RELATED CONDITIONS
1st Avenue is not responsible for delays or the termination in
winter caused by unsafe road conditions (ie. not salted,
accidents, etc.). Additional fees may apply for weather conditions
resulting in hazardous or difficult driving conditions,
particularly for mountain area and resort trips.
All cancellations must be made between the hours of 8:00 am and
9:00 pm MST. So that we may continue to offer our competitive
rates and high quality of service, we ask our clients to
understand that no shows and last minute cancellations not only
cost the company and our drivers time and money, but our clients
Please note our specific policies for your type of
Cancellations for local airport transfers must be made a minimum
of 4 hours prior to the reservation.
Cancellations for charters, out of town reservations, hourly
bookings, mountain area transportation, and resort trips must be
made a minimum of 24 hours prior to the reservation.
For cancellations made after the allotted time frame, the base
rate and chauffeurs anticipated gratuity will be non refundable.
Cancellations within the allotted time frame are entitled to a
full refund of the base rate. Cancellation and processing fee of
20% of the base rate will be non-refundable. Due to round trip
discounts, after initial run is complete on round trip
reservations, the return trip charges will be non-refundable.
Holidays are excluded, all charges and fees including drivers
anticipated gratuity are non-refundable for cancellations
regarding reservations falling on holidays.
No shows will be billed the base rate plus the chauffeurs
Balances to be paid to customer service before the beginning of
the run. Drivers are NOT AUTHORIZED to make any changes to clients
reservations under any circumstances, nor apply or discount
charges, or accept any payment other than additional gratuity. The
standard industry rate of 20% additional charge for gratuity and
processing fees, applies to all additional charges. All initial
charges, fees and discounts are estimated based on standard rates
and fees. Additional tolls, parking, stops and other fees may
apply. Actual total amount due will be calculated upon completion
of the trip.
Company is not liable in the event of mechanical breakdown while
on charter and will only be responsible for making up lost time at
a mutually agreed date. The client assumes full financial
liability for any damage to the vehicle caused during the duration
of the rental by them or any members of their party. Not
responsible for articles left in the vehicle. Under age
consumption of alcohol is prohibited. Possession or use of drugs
in any of the vehicles is prohibited. Vehicles cannot be loaded
beyond seating capacity. Not responsible if client reserves
vehicle type that can not accommodate all passengers or luggage.
Once reserved vehicle is dispatched for pick up, charges and fees
are non refundable in regards to passenger error in vehicle
capacity. Not responsible if client did not view full policy
description. All policies still apply.